Purchase Options & Cancellation Policy

Effective Date: June 19, 2026

At Maxxitreats, we appreciate your support of our small business. We work hard to prepare and ship quality products for pets and pet parents. Please review our Purchase Options & Cancellation Policy before placing your order.

Order Placement

Orders may be placed through our website, at in-person events, farmers markets, pop-up events, or through approved sales channels.

All orders are subject to product availability and acceptance by Maxxitreats.

Order Changes

If you need to modify your order, please contact us as soon as possible. We will make every effort to accommodate changes before your order has been processed or shipped.

Once an order has been processed or shipped, we cannot guarantee that changes can be made.

Order Cancellations

Standard Orders

Orders may be canceled within 24 hours of purchase for a full refund, provided the order has not already been processed, packaged, or shipped.

Custom or Personalized Orders

Custom, personalized, or special-order items begin production shortly after purchase and therefore cannot be canceled, modified, or refunded once production has started.

Shipped Orders

Once an order has been shipped, it cannot be canceled. Customers may be eligible for a return in accordance with our Return Policy, if applicable.

Subscription Orders (If Applicable)

For subscription boxes or recurring orders:

• Customers may cancel future subscription renewals at any time before the next billing date.

• Cancellations made after a subscription order has been processed will apply to future shipments and will not affect the current order.

• Subscription charges already processed are non-refundable.

Event and Local Pickup Orders

Orders designated for local pickup at an event, market, or designated location must be collected within the agreed pickup timeframe.

If an order is not picked up and no arrangements have been made, Maxxitreats reserves the right to cancel the order after a reasonable holding period.

Refund Processing

Approved refunds will be issued to the original payment method used during purchase. Please allow 5–10 business days for your financial institution to process and post the refund.

Right to Refuse or Cancel Orders

Maxxitreats reserves the right to refuse, limit, or cancel any order at our discretion, including but not limited to:

• Suspected fraud or unauthorized transactions

• Pricing or inventory errors

• Product availability issues

• Violation of our website terms and policies

If your order is canceled by Maxxitreats, you will be notified and issued a full refund if payment has already been processed.

Contact Us

For questions regarding order changes or cancellations, please contact:

Maxxitreats
📧 Maxxitreats@gmail.com
🌐 www.maxxitreats.com

Thank you for supporting Maxxitreats. As a small business, every order means the world to us and helps us continue creating products that bring joy to pets and their families. 🐾❤️